Our goal is that you are completely satisfied with your purchase. If in doubt, do not hesitate to communicate with our sales representatives for recommendations. However, if for any reason, you are not satisfied with your purchase, you may, upon approval from SDI Packaging, return the goods delivered for an exchange or refund.

IMPORTANT : SDI Packaging won’t assume any liability for economic loss or other inconvenience caused by the delays incurred to replace the goods the customer is dissatisfied for any reason whatsoever.

The following terms and conditions shall apply:

  • Before you return an item you must obtain the approval of SDI Packaging by completing the form.
  • Item damaged during transportation: report the damage to the carrier upon receipt of the package; inform SDI Packaging within 24 hours of receipt, the goods will be exchanged free of charge.
  • Shipping the wrong item: inform SDI Packaging within 10 working days after receipt, the goods will be exchanged free of charge.
  • Defective product: inform SDI Packaging no later than 10 working days after the receipt to determine the best way to correct the problem.
  • Items returned without cause must be shipped back at the buyer’s expense; an administration fee of 10% will be applied for an exchange and 30% for a refund.
  • Returned items must be in perfect condition (unless damaged during transport, a proof from the carrier needs to be provided), shall not have been used, be in there original packaging and with their original labels; SDI Packaging will determine whether the articles meet these conditions before accepting them for exchange or refund.
  • If applicable credits will be made using the same method of payment than the purchase.
  • Items purchased at clearance (liquidation) prices can’t be exchanged or returned.
  • Applicable warranties still apply. Some exceptions may apply.

This policy is applicable only to shipments and deliveries within Canada and the USA continental territory. Please contact us for International policy at solutions@sdipackaging.com